Below is an email I received regarding Kroger’s Cincinnati Region Coupon Policy. Print this out and keep it with you as a reference.
One thing that stands out to me is their BOGO policy. It doesn’t make sense that you should have to purchase 4 items, paying for 2, in order to use your manufacturer’s coupon. Technically, the manufacturer is purchasing one (the coupon) and the store is purchasing the other (BOGO store sale), allowing you to get 2 for free (not requiring you to purchase any). You could always try to purchase 2 and get both free, but be prepared that they could tell you that you need to purchase 2 more to use your coupon. Has anyone tried to do this and been successful?
Dear Ms. Staggs:
Thank you for contacting The Kroger Co. Our coupon policy varies by division. The policy for stores in your area is as follows. Please note that this policy is our most current; however it is subject to change without notice.
The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.
Double Coupons/Manufacturer coupons:
o Manufacturer coupons of $0.50 or less will be "doubled."
o Manufacturer coupons of $0.51-$1.00 will be redeemed for $1.00.
o Manufacturer coupons over $1.00 will be redeemed at face value.
Ø This does not apply to "free", Kroger, Catalina, Retail Food Store coupons, electronic coupons on the Kroger Plus card or items prohibited by law.
o The only coupons that would be doubled that say "do not double" are the blinking ones on the shelf.
Ø Any other coupons brought into the store that state "Do Not Double" will not be doubled.
Pharmacy Coupons:
o Competitor pharmacy coupons are not accepted.
o LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.
General Coupon Policy:
o Limit one (1) manufacturer coupon per item.
o Items must be purchased in sizes specified on the coupon.
o Amount refunded cannot exceed the price of the item.
o Expired manufacturer coupons are not accepted.
BOGO:
If we are having a BOGO sale and a customer has a BOGO coupon for the same product, the customer must still pay for two of the items. In this case, there will be a total of four items for which two are purchased and the other two are free.
PRINT-AT-HOME (PAH) COUPONS:
o We only accept printable coupons if they scan properly at checkout.
o We do not accept "free product" printable coupons that have no purchase requirement.
Ø Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.
o We do not accept coupons for more than about 75% of a product's value without advance notice.
Ø Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
o Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
o Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are "non-transferable," meaning they should not be photocopied or scanned and distributed to others.
o Coupons will be rejected if they appear to have been altered in any way.
PAH coupons can be checked for validity at: http://www.printcoupons.com
ONLINE COUPONS versus PAPER COUPONS:
o The online coupon will always take priority over the paper coupon. Stacking is not allowed.
o There is a limit of one electronic or paper manufacturer coupon per item.
o Digital coupon and manufacturer paper coupons may not be combined on the purchase of a single item.
o If a Customer has loaded an electronic coupon to their loyalty card, then the electronic coupon will apply BEFORE the manufacturer paper coupon.
o A digital coupon cannot be removed from a transaction once redeemed
o If the electronic coupon and manufacturer paper coupons are applicable to the same item, the system will give the discount based on the Electronic Coupon.
Ø Cashier will receive a "B736" Electronic Manufactures coupon already applied message once the manufacturer paper coupon is scanned.
Ø An operator override will need to be performed if the manufacturer paper coupon needs to be accepted for Customer Service
I hope this information proves useful. If there is anything further we can assist you with, please do not hesitate to contact us. Thank you for your patronage and have a great day.
Sincerely,
Octavia Toney
Consumer Affairs
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